Duration: You can return items within 15 days of your order date.
Eligibility:
- Items must be unworn or unused, with tags attached, and in their original packaging.
- You must provide a receipt or proof of purchase.
- There should be 30 or more days left before the upcoming eclipse.
How to Initiate a Return:
- Contact us at sales@solareyeglasses.com to request a return.
- If your return is approved, we will provide a return shipping label and detailed return instructions.
Note: Items returned without prior approval will not be accepted.
Damaged or Incorrect Items:
Inspect your order upon arrival. If an item is damaged, defective, or not what you ordered, contact us immediately so we can address the issue.
Exceptions:
Some items, like custom products (e.g., special orders or personalized items), are non-returnable. Reach out to us if you’re unsure about your item’s eligibility.
Exchanges:
For a quicker exchange process, return your original item and, once the return is accepted, place a new order for the desired item.
Refunds:
- Once we receive and inspect your returned item, we’ll notify you about the status of your refund.
- Approved refunds will be processed through your original payment method within 10 business days. It may take additional time for your bank or credit card company to post the refund.
- If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at sales@solareyeglasses.com.
- Read our terms & conditions here.